Help Center

Baseballism offers free, no questions asked returns on all continental US plus Alaska and Hawaii orders. Items may be returned regardless of date of purchase. If you are requesting a refund, the average processing time is up to one week from the item’s arrival at our warehouse. We'll be sure to send a refund notification email as soon as we've issued your refund to the original form of payment.

Click Here start a return and get a prepaid return label visit.

International Orders

We offer free exchanges for International order. 

Please send your items to:

Baseballism HQ 3150 NW 31st Ave Suite 2, Portland, OR 97210

If you have questions please contact us believe@baseballism.com">believe@baseballism.com or call (503) 206-6738

Refunds

If you are requesting a refund, please visit our returns portal https://returns.baseballism.com/#/

The average processing time is up to one week from the item’s arrival at our warehouse. We'll be sure to send a refund notification email as soon as we've issued your refund to the original form of payment.

If payment was made using a gift card(s), we will refund the gift card(s) first and the remaining balance will then go to the other form of payment.

For international orders please believe@baseballism.com">contact us for instructions.

What does shipping cost?

For domestic orders, our standard shipping method is DHL e-commerce.  We also offer expedited options.  The cost of these options varies based on transit time selected, location, and weight.

We are offering free shipping for orders that are over $100 (this total does not include taxes or other fees/it is post coupon being applied, as well).

Customers placing international orders are responsible for any additional taxes and duty fees that are resulting from their international shipment. We offer international customers the option of pre-paying duties and taxes at the time of purchase or paying duties and taxes to their local carrier at the time of, or just prior to, delivery.

You can get an accurate quote by stepping through the checkout process and entering your shipping address

Does Baseballism ship internationally?

Yes, we ship to just about anywhere in the world. International orders will usually arrive within a few weeks, around 7 - 15 business days.
We provide multiple international shipping options.

When can I expect my order?

Within the US, standard shipping delivery time is around 5-7 business days. If you need your items sooner, priority shipping takes around 2-3 business days to arrive.
Orders for Canada have an average delivery time of 7-10 business days.
Orders normally ship within 24 hours of purchase.  Special events such as sales may slow down this timeline.  

What carrier do you use to ship orders?

Our standard US carrier is DHL. 
We have other shipping options available included, Fedex, USPS & UPS.
For International orders, we use Fedex, DHL, and APC Logistics.

^{What are Baseballism rewards?}

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

To join Baseballism rewards please visit https://www.baseballism.com/pages/baseballism-rewards 

How do I earn points?

You can earn points for all sorts of activities, including referring friends, making purchases and adding your birthday.

What are my points worth?

500 points - $5 gift card

1,000 points - $10 gift card

1,500 points - $15 gift card

2,500 points - $25 gift card

How do I view my point balance?

Your point balance is on every page in the bottom bar.

How do I redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

• Approved: These points can be redeemed on rewards immediately
• Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Points will be pending for 14 days after the order is placed.
• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a gift card which can then be applied during checkout.

Do my points expire?

Yes. Your points expire one year from the date they are rewarded.

Do I receive points for the shipping cost?

No. You will receive points for order total prior to cost of shipping.

Do I receive points for retail store purchases?

Yes! If your points were not added in store, please believe@baseballism.com">contact us with your receipt and we can add points to your account

If you have any questions about your points or our rewards program please contact believe@baseballism.com 

_{Baseballism uses real baseball glove leather for our leather products which is thicker than most leather. Our goal for using glove leather for our products, is for the leather to patina and break in just as a baseball glove would.}

_{How do I treat my leather tote/purse/bag/wallet?}

_{We recommend using Baseball glove oil for protection and Lexol leather conditioner for leather care.}

_{Please note that our leather items are expected to look broken in and worn, as if it was a ball glove.}

How do I clean my Vintage Leather item?

We recommend using a Lexol leather conditioner and a dry soft cloth pad.

Here is our leather care video